FAQ's
1. What kind of materials are your clothing made of?
At Bae & Todd we use only the softest, gentlest fabrics for your little explorer! Our pieces are crafted from high-quality materials. Our core collection features the soft, breathable cotton and bamboo fibers, perfect for gentle care against delicate skin. We understand the need for clothes that keep up with active babies and toddlers, so we slightly blend in polyester or elastane for added durability and stretch, ensuring maximum comfort and freedom of movement during their endless explorations. It's quality you can cuddle and confidently explore in!
2. Are your products ethically sourced?
Yes!, at Bae & Todd, we believe in responsible and ethical business practices. we prioritize responsible sourcing and eco-friendly practices whenever possible, We strive to work with suppliers who share our values, prioritize fair labor practices and sustainable materials. So you can feel good about dressing your little trendsetter in both comfort and style.
3. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
4. How long will it take to receive my order?
We know you're excited to receive your fabulous new goodies, so we strive to process and ship all orders within 1-2 business days. Once your order is on its way, the delivery time will depend on your location. Typically, you can expect to receive your order within 5-7 business days.
5. Can I track my order?
Of course! Once your order has been shipped, we'll send you a shipping confirmation email with a tracking number. Simply click on the tracking number or enter it on our website to keep an eye on your package's journey to you.
6. Can I get a refund for sizing reasons?
At Bae & Todd, we strive to ensure a perfect fit for your little one. While we cannot offer refunds due to sizing mismatches as we provide detailed size charts for each garment, we understand that mistakes happen sometimes. If you receive an item in the wrong size due to our error, we are happy to offer a full refund or resend the correct size promptly, at no additional cost to you. Just reach out to our friendly customer service team and we'll make things right!
7. Where is Bae & Todd based?
Calling the US home! We're proud to be an American brand, crafting comfortable and stylish apparel for little ones!
8. How can I contact your customer support?
We're here to help! If you have any questions, concerns, or just want to say hello, you can reach our friendly customer support team by sending an email to support@baeandtodd.com. We'll get back to you as soon as possible, usually within 24 hours.
9. Can I cancel or change my order?
We understand that sometimes plans change, so if you need to cancel or make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, we will not be able to make any changes.